Refund policy

With Merchandise we only except a 7-day return policy, which means you have 7 days after receiving your item/s to request a return.

To be eligible for a return/ refund on merchandise, your item must be in the same condition that you received it, unworn with tags, and in its original packaging. 

To start a return/ refund on merchandise, you can contact us at paynesvillepantry@outlook.com. Please note that returns will need to be sent to the following address: Paynesville Pantry 237 Hodges Estate Road, Ellaswood ,Victoria, Australia 3875. At the purchasers expense.

You can always contact us for any return questions at paynesvillepantry@outlook.com.

Damages and issues
Please inspect your order upon reception and contact us immediately if the item is damaged or if you receive the wrong item, so that we can evaluate the issue and make it right.

Exceptions / non-returnable items
We do not except change of mind refunds. Or if the product is not really the flavour you were after.

Our food items cannot be returned once opened, Please get in touch if you have questions or concerns about your specific item.

Refunds
We will notify you once we’ve received and inspected your return, and let you know if the refund was approved or not. If approved, you’ll be automatically refunded within 30 business days. Please remember it can take some time for your bank or credit card company to process and post the refund too.
If more than 30 business days have passed since we’ve approved your return, please contact us at paynesvillepantry@outlook.com.